Frequently Asked Questions

Mentalwell is exclusively dedicated to providing online ADHD assessment and follow-up care services. Our comprehensive services, provided by our expert psychiatrists, encompass assessments, diagnoses, and personalised treatment plans specifically tailored for adults and children dealing with ADHD and are NHS and NICE-compliant.

Our assessments are carried out only by experienced and registered psychiatrists. They follow the guidelines of the National Institute for Health and Care Excellence (NICE) and adhere to UK standards.

At Mentalwell, the results of the assessment have no bearing on our operational processes. This intentional separation ensures that our evaluations are unbiased and focused solely on providing accurate and reliable assessments. This approach minimizes the risk of misdiagnosis, as our procedures remain consistent and unaffected by the individual outcomes of each assessment.

Absolutely. Mentalwell is committed to accessibility. Our assessments are conducted through secure and confidential online video consultations, ensuring convenience and flexibility for individuals from all backgrounds and locations in the UK.

We offer a range of comprehensive packages designed to suit different needs and budgets, for both adults and children:

For Adults:

• Assessment Only: £590 This path includes an online consultation with one of our expert psychiatrists, a comprehensive assessment, and a detailed diagnostic report. Our clinicians use standardised questionnaires during your video conference assessment to gather information and assess your symptoms. Following the assessment, you will receive your diagnosis with a detailed outcome letter.

• Complete Care Package: £1,200 This package provides comprehensive ADHD support, going beyond the assessment. In addition to the thorough assessment with expert psychiatrists and a detailed diagnostic report, you'll receive a personalised treatment plan. This also includes up to 6 months of medication titration appointments and prescription writing, ensuring you have the ongoing support you need to manage your ADHD effectively.

• Premium Plan: £1,990 Our premium plan includes up to 12 months of medication titration appointments and prescription writing, ensuring you have the ongoing support you need to effectively manage your ADHD. The Premium Care Package also includes additional letter-writing services for employers, schools, and other relevant parties, providing you with the necessary documentation to support your needs.

For Children (Under 18):

• Assessment Only: £890 This package includes a comprehensive online assessment for your child with one of our expert psychiatrists, leading to a detailed diagnostic report. This is ideal if you are primarily seeking clarity and a formal diagnosis for your child.

• 6-Month Treatment Plan: £1,050 Building on the assessment, this plan provides 6 months of dedicated support for your child. It includes medication titration appointments and ongoing prescription writing under the guidance of our expert psychiatrists, ensuring a steady path to managing your child's ADHD effectively.

• Extended Treatment Plan (12 Months): £2,100 This comprehensive plan offers extended support for your child over a full 12-month period. It includes medication titration appointments, ongoing prescription writing, and continuous expert oversight to ensure long-term management and support for your child's ADHD journey.

Go to our booking page to explore our packages in detail.

Yes, you can. Mentalwell values your time, and our user-friendly platform allows you to set your availability for online video consultations. We prioritize flexibility and convenience.

Mentalwell stands out due to its commitment to accessibility, user-friendly platform, and a patient-centric approach. Our customer journey ensures a thorough yet accessible assessment, providing personalized care plans for individuals.

We are proud to provide thorough online ADHD assessments for both adults and children aged 7 and older. Our expert psychiatrists are highly experienced in diagnosing ADHD across all age groups, ensuring comprehensive and accurate evaluations and support from the comfort of your home.

Following the assessment, you will receive detailed feedback on the findings. If an ADHD diagnosis is confirmed, our healthcare professionals provide recommendations for suitable interventions, which may include if necessary, medication.

• Shorter wait times: We prioritise swift assessments, drastically reducing the potential months-long wait on the NHS.

• Expert diagnosis: Our team of experienced and qualified clinicians ensures a thorough and accurate diagnosis.

• Flexibility: We offer convenient appointment times, including evenings and weekends, and online options for your comfort.

During your online ADHD assessment with Mentalwell, you can expect a thorough and comprehensive evaluation of your symptoms. Our experienced clinicians will conduct a detailed interview, discuss your experiences with inattention, hyperactivity, and impulsivity, and explore how these symptoms impact your daily life.

During an assessment, a clinician will likely ask you a range of questions to understand your experiences comprehensively.

Here are some examples:

• "Can you describe situations where you find it difficult to pay attention?" (e.g., during meetings, while reading, or when listening to others)

• "Do you find it difficult to sit still for extended periods?"

• "How do these challenges impact your work, relationships, and daily life?"

• "Did you have any learning difficulties in school?"

The specific questions may vary depending on the clinician and your individual circumstances.

No, a referral is not required for a private ADHD assessment. However, we recommend informing your GP about your decision to pursue a private assessment for continuity of care.

Before your assessment, you will be asked to complete a series of questionnaires and self-assessments. These forms provide valuable information about your symptoms, their impact on your life, and your personal and family history. This information helps our clinicians gain a better understanding of your individual needs and tailor the assessment accordingly.

At Mentalwell, our primary goal is to provide clarity and the most appropriate support for your well-being journey. If your comprehensive assessment indicates that you do not meet the diagnostic criteria for ADHD, you will still receive a detailed and transparent explanation of our findings from your expert psychiatrist.

If you initially acquired a package that included both an assessment and a subsequent treatment plan, and the assessment results in a negative diagnosis for ADHD, the portion of your payment allocated for the treatment plan will be fully refunded to you.

You will receive your personalised ADHD assessment summary letter after the completion of your assessment. This letter will provide a comprehensive overview of the assessment findings, including a diagnosis (if applicable) and recommendations for further steps, such as treatment options or referrals to other specialists.

Absolutely. At Mentalwell, our online ADHD assessments adhere to the highest clinical standards and utilise the very same comprehensive, clinically validated tools and diagnostic criteria (such as DSM-5) that are used in traditional face-to-face settings.

Our team of highly qualified psychiatrists are not only fully registered with the General Medical Council (GMC) but are also extensively experienced and specifically trained in conducting thorough, accurate, and empathetic remote evaluations. This commitment ensures that you receive the gold-standard of care, with the added convenience, comfort, and accessibility of a fully online service.

The ADHD summary letter is a comprehensive report that outlines the findings of your assessment. It includes:

• A detailed summary of your assessment: This includes information gathered from the interview, questionnaires, and any other relevant information.

• Diagnostic findings: A clear and concise summary of the diagnostic conclusions, if applicable.

• Recommendations: Personalised recommendations for further steps, such as treatment options, therapy, or referrals to other specialists.

This letter provides you with valuable information to share with your doctor, therapist, or other healthcare professionals involved in your care.

Unfortunately, we cannot send prescriptions directly to patients or to pharmacies outside of our network. Our policies and regulations regarding controlled drugs require that we use our partnered pharmacy. This is a critical step for governance, patient safety, and ensuring the continuity of your care. By working exclusively with our partner, we can also guarantee a consistent and ample stock of your medication, so you never have to worry about a shortage.

No, providing collateral information from an informant is not a mandatory requirement for an adult ADHD assessment. While some services may request this, at Mentalwell, we understand that it is not always possible or appropriate.

Our expert psychiatrists are fully equipped to make a definitive diagnosis based on your detailed input alone. However, in some cases where a diagnosis is inconclusive, our clinicians may suggest allowing an informant to provide additional information to add to your record. This can help shed light on your experiences and behaviours, offering a crucial perspective that might be challenging to describe yourself. Your comprehensive account of both your current symptoms and your retrospective recall of childhood experiences is sufficient to meet all diagnostic criteria.